New Appointment System for Passport, CRBA (in-person and video), and Notarial Services:
Starting today, Wednesday November 13, 2024, at 3pm, all new appointments for Jerusalem, Tel Aviv, and Haifa will be released in the new system.  This includes passports, CRBA, and notary services. 
Additional appointments will be added each week on Wednesdays between 3pm and 4pm.
Existing appointments in the current appointment system are still valid and will be maintained but if you cancel your appointment you will need to use the new system to make a new appointment.

In an announcement on the US Embassy in Israel website: The U.S. Embassy is changing the support contractor for consular services in Jerusalem and Tel Aviv.  This will offer more opportunities for U.S. citizens for drop off, pickup and delivery, and it will also feature a new appointment system starting on Wednesday November 13, 2024.  Our current appointment system will cease operation on November 8, 2024.

The vendor will have a customer service call center to assist applicants with basic questions regarding passport, Consular Report of Birth Abroad (CRBA), and notary services.

New Customer Service Centers and Expanded Document Delivery Options: Beginning November 11, there will be new customer service centers in Jerusalem, Tel Aviv, and Ramallah where applicants may pick up and drop off their documents at no cost. They will also have more than 30 premium pickup and drop off locations in Israel and the West Bank that will be available for a fee.  The vendor will also have a premium, fee-based delivery option.  All in-person appointments must be made through the new system.  All applications mailed to or dropped off at the Embassy in Jerusalem or the Embassy Branch Office in Tel Aviv must be registered on the new website starting on December 2nd 2024.

From November 12-December 1, we will still accept applications that use Israel Post or Aramex courier systems.

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